Terms
The terms, in plain English.
NEO is pre-GA and these terms are deliberately short. Using NEO means you agree to them. We will post updates here and email you about material changes.
The terms
What you are agreeing to.
The service
NeuroEvolution Operations (NEO) trains optimizers on the dispatch data you upload and produces schedule recommendations — which loads to which drivers, in what order, and why.
NEO advises; your dispatchers decide
NEO is an advisory tool. Its recommendations are suggestions, your dispatchers make the calls, and responsibility for dispatch decisions — safety, hours of service, appointments, and everything else that rides on them — stays with the carrier. Do not run NEO as an unattended autopilot for your fleet.
Pilot terms
Free 30-day pilot on up to 100 trucks. Run it on your real loads and see for yourself — no hype, no commitment. No results, no obligation. You run NEO on up to 100 trucks for 30 days at no cost. Exit anytime and keep your data.
Paid service
After the pilot: $25 per truck you dispatch each month — no per-decision fees, no usage limits, no surprise bills. A truck you do not dispatch costs you nothing. Full details on the pricing page; annual contracts are available in writing.
Acceptable use
Use your workspace for your own fleet's dispatch. Do not probe, scan, or attempt to access other carriers' workspaces or data, and do not resell or sublicense access to NEO. We can suspend accounts that try.
Your data
Your data is yours — the uploads, the trained optimizers, and the audit history. Export it anytime in standard JSON; see the privacy policy for how we handle it day to day.
Availability
NEO is pre-GA. We monitor the service and we work to keep it up, but there is no contractual uptime SLA yet; one accompanies general availability. If a hard SLA is a procurement requirement today, ask us about self-hosting.
Changes to these terms
We will post updates on this page with the date they take effect, and flag material changes prominently before they apply to you.
Contact
Questions about these terms: sales@neuroevolutionoperations.com.